As organisations across Ireland endured an unexpected lockdown, embracing cloud technologies fast became an overnight necessity, writes Gordon Smith. For some, it was a challenge to provide a technology platform on such short notice so that their staff could keep working, particularly to the same levels of productivity. Those that had already embraced cloud technology were able to move quickly when the restrictions came into effect.
Leading organisations have been working with SureSkills to provide them with critical IT support and deliver solutions that offer flexibility – a valued commodity in disruptive, uncertain times. SureSkills provides technology infrastructure, consulting, and training services, and has extensive expertise in understanding and meeting the specific needs of the legal sector. One of their clients, ByrneWallace, has been working with them for over ten years. John Kelly (head of IT) says: “They remain consistently reliable and never let us down.” Paul Cullen (IT manager, Dillon Eustace) adds: “We chose SureSkills for their complete ‘asa-service’ model. Very early in our interaction with their team, it was clear to us that they are all about customer focus.
SureSkills has recently moved several firms, including Hayes and Philip Lee, to Microsoft 365, which enables secure access to emails and documents from any location, on any device. Jason McGovern (IT manager, Philip Lee) says: “In an industry where work is so time sensitive, every second counts. Having your whole office as a resource you can take with you is a huge benefit of remote working, and it creates huge efficiencies for our staff.” SureSkills’ Mark Feldman says that years of working closely with law firms have enabled the company to deliver solutions that meet the specific requirements of the sector. “Our customers need agility – especially at a time like this – without compromising on security and confidentiality of important client documents. We ensure that the solutions align with best practice, giving flexibility and productivity, while protecting valuable information and managing risk.”