SureSkills Blog & Resources

9 Tips for ITIL & PRINCE2 Exams & Resits

Written by Ruaidhri Mc Sharry | Feb 9, 2022 5:21:08 PM

Taking any ITIL® or PRINCE2® exam means you invest in time, energy and money. Wouldn’t you like to be able to sit an exam knowing that if the outcome is not what you expected, you could have another shot, at the exam?

SureSkills provides you with the quality training that you need to cope with some of the most demanding, career-boosting certification exams – especially those in Service Management and Project Management. And whilst SureSkills has one of the highest PRINCE2 and ITIL average pass rates of any training provider, sometimes though, the result may not be the expected one.

Depending on the amount of experience you have in a role or the time you have had available to do the required reading means that, not everyone will pass the exam the first time. And not everyone likes online proctored exams (see notes below).

  1. The good news is that SureSkills now provides all candidates with the Take2 re-sit option that allows you to schedule a retake of their exam in the event of an unsuccessful result.
  2. The Take2 re-sit exam is then available for 6 months (from the date of your initial exam).
  3. Unless the Booker of your course specifically asks not to have the Take2 added - you should see it in your PeopleCert profile. Note: SureSkills can only add the Take2 option to your exam at time of purchase. 
  4. Always use the same email address that you used to book with us when accessing your PeopleCert profile exam or eBook. 
  5. We cannot issue the Take2 option if you have purchased your exam or course with us. 
  6. If you fail the exam without having the Take2 option, then you will have to pay full exam fees for Retake. That's why from 9th Feb 2022, SureSkills has decided to include Take2 for all ITIL and PRNCE2 courses. 
  7. All our accredited PRINCE2 & ITIL training courses include an exam voucher & official courseware. You simply create a PeopleCert profile and can then redeem the exam voucher to schedule your exam at a time & date of your choosing.
  8. All ITIL® & PRINCE2® certification exams are now conducted via Online Proctoring direct with a PeopleCert invigilator using their secure environment ExamShield.
  9. In all cases, you will need a computer with a webcam, speakers, microphone and a supported browser to take the Exam (details in this Blog).

If you have any queries please contact info@sureskills.com

ITIL®, PRINCE2®, PRINCE2 Agile®, are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited